Advocacy organisations supporting DSP applications and appeals

Social Security Rights Victoria Inc. (SSRV)

SSRV provides assistance to individuals wishing to claim the Disability Support Pension (DSP). Their office predominantly deals with claims concerning Centrelink entitlements.

o  SSRV is able to help clients understand forms if they provide copies either via post or email. To a limited extent, they can aid clients in completing these forms by clarifying details over the phone.

o   For client’s wishing to claim the DSP but are unsure what their chances of success are, SSRV can assess their individual circumstances and provide their opinion on what they believe to be their likely prospects. This includes guiding them to collect the appropriate evidence necessary to fulfil the legislative requirements.

o   If a client’s DSP claim has been rejected, SSRV is able to direct them to the appropriate review process, and help them draft review documents if needed. In limited circumstances, they do also attend appeals to represent clients.

Service area: Melbourne and Geelong

Contact information
SSRV only deals with clients via email or through their phone service lines.

Phone: 9481 0355 (only operate Monday through to Wednesday between 9:30am -12:30pm) or 1800 094 164; Geelong – 03 52214744

Waiting time: 1-2 days

Email: info@ssrv.org.au

Address: PO Box 1221, North Fitzroy, VIC, 3068; SSRV does not operate a drop-in centre

Disability Resources Centre (DRC)

DRC is a membership-driven organisation managed and staffed by people with disabilities. They provide individual advocacy for adults with disability. Membership of the DRC is free, and people with disabilities are encouraged to join.

Service area: Melbourne metropolitan region

Outer South-East region – Casey, Cardinia, Frankston, Kingston and the Mornington Peninsula

Contact information
Phone: DRC Head Office – (03) 9671 3000

Outer Southeast Outreach Service: (03) 9791 4870

Fax: (03) 9792 1111

Email:  DRC Head Office – advocacy@drc.org.au

Outer Southeast Outreach Service – katrina@drc.org.au

Address: DRC Head Office: 3rd Floor, Ross House, 247 Flinders Lane, Melbourne VIC 3000

Outer Southeast Outreach Service: 186 Foster Street East, Dandenong VIC 3175

DRC Head Office Hours: 11:00am – 5:00pm, Tuesday, Wednesday, Thursday & Friday

Outer Southeast Outreach Service Office hours: 9:30am – 4:30pm, Monday, Tuesday & Wednesday

Barwon Disability Resource Council (BDRC)

BDRC assists with Centrelink applications and NDIS applications. They advise that it’s helpful for people to start the application process themselves. If they run into difficulties with the application, contact BDRC and ask to be put on the wait list for advocacy.

Service area: Geelong

Contact information
Waiting time: 2-3 months

Phone: (03) 52218011

Fax: (03) 52295665

Email:  info@bdrc.org.au

Address: 48 McKillop Street, Geelong, VIC 3220

Regional Disability Advocacy Service (RDAS)

RDAS assists people with issues dealing with Centrelink, NDIS information (including planning and connecting to services), any human rights issues and justice support assistance. It has previously helped individuals through the DSP process and NDIS applications.  They do not provide legal advice.

Service area: West Wylong, Griffith, Deniliquin and Young in NSW, down to Mansfield, Corryong and Mt Beauty in Victoria, and all the areas in between.

Contact information
Preferable to phone their Intake Worker to make either a phone appointment or face-to-face meeting at their office in Wodonga.

Waiting time: The Intake Worker will make all attempts to speak with an individual within a few days of initial contact. This information is discussed at a fortnightly Intake meeting, which involves them referring to the Victorian Charter of Human Rights to make a decision about whether to take up an issue. If the issue is allocated to an advocate, the advocate will contact the person within a few days. If the issue meets the criteria they can process the inquiry speedily. Total: 2-3 weeks

Phone: (02) 6056 2420 or 1800 250 292

Email:  admin@rdas.org.au

Address: 132 Melbourne Road, Wodonga or PO Box 982 Wodonga Vic 3689

Gippsland Disability Advocacy Inc. (GDAi)

GDAi provides valuable information to people with a disability, families and professionals on vital advocacy support services. It has experience in providing assistance and support for DSP and NDIS applications.

Service area: Gippsland region – Baw Baw, South Gippsland, Bass Coast, Latrobe City, Wellington and East Gippsland

Contact information
Phone: 035175 0444 |

Fax: 035174 5988

Email:  administration@gdai.org.au

Address: Suite 2, Level 1, 6 – 8 Grey Street Traralgon VIC 3844

Leadership Plus

Leadership Plus provides advocacy assistance to people living with various types of disability, with priority given to people with an Acquired Brain Injury; and people from Culturally & Linguistically Diverse Background. For DSP applications, the organisation does not have the capacity to apply on your behalf. However, they can assist people to get advice about appealing a decision and possibly supporting them through the appeals process.

Service area: Greater Dandenong, Kingston and Casey

Contact information
Phone: (03) 9489 2999

Fax: (03) 9489 2988

Email:  admin@leadershipplus.com

Address: Milton House, 25 Flinders Lane, Melbourne VIC 3000

Office hours: Mon, Wed & Fri between 9:30am – 12:30pm

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