Your privacy is very important to us and Emerge Australia will always act to protect your personal information. We take this responsibility seriously and are very careful about how and when your personal information is collected, used and shared. Emerge Australia Inc. is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone number and date of birth.
This Personal Information is obtained in many ways including utilising any of our services, interviews, correspondence, by telephone, by email, via Emerge Australia websites, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time via the unsubscribe link in the email or by contacting us in writing at [email protected].
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Website Cookies and Analytics
The Emerge Australia websites use third party tracking and analytics software to measure and observe user behaviour. This enables us to improve our Website performance and your experience with us. For example, we use Google services and analytics, find out more here – How Google uses information from sites or apps that use our services.
We also receive and store certain types of information through the use of ‘Cookies’, when you interact with Emerge Australia via the Internet. Cookies are alphanumeric identifiers that are placed on your computer’s hard drive through your web browser. Most Internet browsers are pre-set to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to disable or to warn you when cookies are used. We recommend that you leave your cookies enabled as they allow our systems to recognise your browser and provide quicker and easier use of our Website.
Disclosure of Personal Information
We may share your data with third-party vendors, service providers, contractors, or agents (‘third parties‘) who perform services for us or on our behalf and require access to such information to do that work. We only share your personal data with third parties when it is necessary to do so. This may include payment processors, financial institutions, fulfilment partners, and service providers that support donation and payment processing, shop order processing and customer management. These third parties are permitted to use your information solely for the purpose of providing these services to us and are required to protect your data in accordance with applicable data-protection laws.
Any sharing of data is limited to what is strictly necessary for completing your transaction and maintaining our legitimate business operations.
Your Personal Information may be disclosed in a number of circumstances including the following:
- In order to process donations
- To process shop orders
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Sharing Data with Third Parties
We use third party providers Stripe and PayPal for secure financial transactions. The data we may share with third parties is limited to what is necessary to process your transaction and may include:
- your payment information (credit card details, or bank details, or payment platform details)
- shopping cart details (your ordered items)
- delivery details
- shipping and billing address
- any other information related to your transaction
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing via [email protected]
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
We permit only authorised persons to have access to personal information. All volunteers and employees must undertake a satisfactory police check.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at [email protected]
Emerge Australia
Level 7, 276 Flinders Lane,
Melbourne, VIC, 3000